tf99 Privacy Policy

1 Information We Collect

When you register and use tf99, we collect certain personal information that is necessary for us to provide our services, process your transactions, and keep your account secure. The categories of data we may collect include:

• Identity data — full name, date of birth, national ID or passport details required for KYC verification.
• Contact data — email address, phone number, and residential address (city, district, Bangladesh).
• Financial data — transaction history, deposit and withdrawal records, and payment method details (e.g., bKash wallet number, Nagad account, Rocket account).
• Technical data — IP address, device type, operating system, browser type, and session timestamps collected automatically during your visits.
• Gameplay data — game history, betting activity, wagering patterns, and session duration for responsible gaming monitoring.

2 How We Use Your Information

tf99 uses the personal information we collect strictly for the following purposes. We do not use your data for any purpose beyond what is described here without your explicit consent:

• To create and manage your player account, verify your identity, and process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment providers.
• To deliver the games, cricket betting markets, and promotional offers you request, and to personalise the tf99 experience based on your preferences.
• To detect and prevent fraud, money laundering, and other unlawful activity, including compliance with anti-money-laundering (AML) obligations.
• To monitor gameplay activity and enforce responsible gaming controls, including self-exclusion requests, deposit limits, and cooling-off periods.
• To communicate important service updates, security alerts, and — with your opt-in consent — promotional communications about new games, bonuses, and seasonal offers such as Eid and Pohela Boishakh specials.

3 Legal Basis for Processing

We process your personal data on one or more of the following lawful grounds, depending on the specific purpose of the processing activity:

• Contractual necessity — processing is required to fulfill the terms of your account agreement and deliver the services you have signed up for.
• Legal obligation — we are required to retain and process certain data to comply with financial regulations, KYC requirements, and applicable Bangladeshi law.
• Legitimate interests — to detect fraud, ensure platform security, and improve service quality — provided these interests are not overridden by your fundamental rights.

4 Data Sharing and Disclosure

tf99 does not sell or trade your personal information. We may, however, share limited data with trusted third parties in the following circumstances:

• Payment service providers — bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the transaction data strictly necessary to process your deposits and withdrawals securely.
• Identity verification and fraud prevention partners — licensed KYC and AML service providers who assist us in verifying player identities and preventing financial crime.
• Regulatory and law enforcement authorities — where we are legally required to disclose information in response to a valid court order, subpoena, or binding regulatory request.

5 Payment and Financial Data

tf99 takes the security of financial transactions extremely seriously. When you make a deposit or request a withdrawal, your payment details are handled with the highest level of care. Key points regarding financial data include:

• We do not store full mobile banking PINs, OTP codes, or complete card numbers on our servers. Only tokenised or masked references are retained after a transaction is completed.
• All financial data in transit is encrypted using SSL/TLS protocols. Our payment infrastructure is designed to meet standard security certifications for online platforms.
• Transaction records are retained for the minimum period required by applicable financial regulations and are then securely deleted or anonymised in line with our data retention schedule.

6 Cookies and Tracking Technologies

tf99 uses cookies and similar tracking technologies to ensure our platform functions correctly, to remember your preferences, and to analyse aggregated usage patterns that help us improve our services. We do not use cookies for invasive behavioural advertising directed at individual users.

• Essential cookies — required for core platform functionality such as maintaining your login session, remembering your preferred language, and keeping your shopping cart or game queue intact.
• Analytics cookies — used in aggregate form only to understand how players navigate the tf99 platform, which pages are most visited, and where we can improve the overall user experience.
• You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the performance and availability of certain features on the tf99 platform.

7 Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable law. Active player accounts are retained for the duration of your account relationship with tf99. Account records — including transaction history and KYC documents — are retained for a minimum of five years following account closure to comply with standard financial record-keeping obligations. Anonymised or aggregated data (from which you cannot be identified) may be retained indefinitely for statistical analysis and platform improvement. When data is no longer required, we securely delete or irreversibly anonymise it using industry-standard methods.

8 Data Security

tf99 implements a layered approach to data security. We use SSL/TLS encryption for all data in transit, restrict access to personal data on a strict need-to-know basis, conduct regular internal security reviews, and monitor our systems continuously for unauthorised access attempts. Our team is trained in data protection best practices. Despite these measures, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please contact us immediately at [email protected] so we can take appropriate protective action on your behalf.

9 Your Rights

As a registered player on tf99, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered email address and a clear description of your request:

• 👁️ Right to access — you may request a full copy of the personal data we hold about you, including the categories of data, the purposes for which it is used, and any third parties with whom it has been shared.
• ✏️ Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• 🗑️ Right to erasure — you may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• ⛔ Right to restrict processing — in certain circumstances you may ask us to suspend the processing of your data, for example while the accuracy of the data is being disputed.
• 📦 Right to data portability — you may request a structured, machine-readable copy of the personal data you have provided to us, which you can then transfer to another service provider.

10 Children and Age Restrictions

tf99 is an online gaming and sports betting platform intended exclusively for adults. We are firmly committed to preventing underage gambling and take proactive steps to enforce age verification at the point of registration. We do not knowingly collect or process personal data from individuals under the age of 21.

11 Third-Party Links

The tf99 platform may occasionally reference third-party services such as payment providers or game studios. These entities operate under their own privacy policies, and tf99 accepts no responsibility for the data practices of external parties. We encourage you to read the privacy policy of any third-party service you use in connection with your tf99 account, particularly when making payments via bKash, Nagad, Rocket, or Upay, as each of these providers maintains its own independent privacy framework.

12 Changes to This Policy

tf99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes, we will update the effective date at the top of this document and, where reasonably practicable, notify registered users via email or an on-platform notice. Your continued use of the tf99 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how we protect your information.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tf99 handles your personal data, our dedicated support team is here to help. We aim to respond to all privacy-related enquiries within five business days.